Last updated: 4 September 2026
Digital design files are delivered by email at the time of order confirmation.
If the file fails to download, arrives corrupted, or the wrong file was sent, contact us within 14 days and we will resend the correct file or issue a full refund.
Once a working file has been successfully delivered and downloaded, the digital order is considered complete and non-refundable, as digital goods cannot be returned.
Physical prints (canvas, framed art, stickers, gift items) are covered by a 14-day satisfaction guarantee from the date of delivery. If the product:
…email us a photo along with your order number and we will send a replacement free of charge or issue a full refund, at your choice.
Shipping typically takes 5-10 business days internationally through our fulfilment partner. If your order has not arrived within 21 business days of confirmation, contact us and we will follow up with the courier.
Custom personalized items (with your photos, names, dates, or requested text) are made specifically for your order and cannot be resold.
For this reason, personalized orders are only refundable if:
We are unable to issue a refund if you change your mind about the design after the order has been placed and printing has started.
Email us at support@canvasworksco.com within 14 days of receiving your order. Please include:
We usually reply within 2 business days and resolve refund requests within 5-10 business days.
Refunds are issued to the original payment method (Stripe). Processing typically takes 5-10 business days depending on your bank.
If you have a concern with an order, please contact us first before initiating a chargeback with your bank. We are almost always able to resolve issues directly and quickly.
Anything unclear? Email support@canvasworksco.com. We are here to make sure you love what you receive.